Frequently Asked Questions
We take great care in maintaining the highest standards of cleanliness and hygiene throughout our hotel. To ensure your health and safety, we have supplemented our normal procedures with COVID-19 cleanliness-specific guidance, training, and information to make our cleaning and hygiene protocols even more rigorous.
Our staff is ready to greet you with a smile under their face masks.
We have added a plexi-glass barrier and hand sanitizer bottles to our front desk area.
Guest room keys and all pens are sanitized after each use.
Each guest room must be inspected by a member of our team after it has been cleaned and sanitized to receive our “Santa Ynez Inn Certified Stamp of Approval” prior to check-in.
We have increased cleaning and disinfecting protocols for guest rooms between stays, with particular attention paid to high-touch items including but not limited to door handles, light switches, telephones, remotes, refrigerators, shower curtains, and bathroom fixtures.
For the time being, we have removed unnecessary shared items from the guest rooms.
We have increased cleaning and disinfecting protocols for our common areas including entrances, hard surfaces, elevator, door handles, and public restrooms.
We are working to implement free standing antibacterial hand sanitizer stations throughout.
If you do not feel comfortable hanging out inside of the hotel during your stay, we have an outdoor Garden Area featuring firepits and comfy lounge seating.
To ensure that we are up-to-date on current county guidelines, we hold ongoing briefings to go over enhanced operating and cleaning protocols.
Anyone who feels sick is required to stay home.
We have increased our cleaning and disinfecting protocols for our behind-the-scenes spaces, such as staff entrances, laundry rooms, and offices.
What are your check-in and check-out times?
Check-in is at 4:00 pm and check-out is at 11:00 am.
Is early check-in available?
Early check-in is available on a request basis. Please call 805.688.5588 to check availability.
Is late check-out available?
Late check-out is available on a request basis for an extra fee. Please call 805.688.5588 for availability and rates. You're welcome to stop by before 4:00 pm to pick up our exclusive Tasting Passport, which allows you to enjoy two complimentary tastings at more than 20 local wineries while waiting to check in.
What is your Cancellation Policy?
Cancellations must be made by 4 pm, 7 days prior to arrival for a full refund. Reservations canceled within 7 days of arrival will be subject to a fee equivalent to one night’s room rate plus tax.
What is your Pet Policy?
A maximum of two dogs are permitted per pet-friendly room, with a maximum combined weight of 20 lbs. There is a non-refundable pet cleaning fee of $75 per stay due upon check-in. Service animals, as defined by the ADA, are exempt from this fee.
When booking a pet-friendly room, we kindly ask that you call the hotel directly to ensure availability.
What taxes and fees apply to my reservation?
In addition to your room rate, the following taxes and fees are added to your reservation: 12% California Occupancy Tax, $2.50 per room local city tax, and $35 plus tax daily Guest Amenity Fee.
We also require a $50.00 per day authorization for your reservation upon check-in. This is to cover the cost of any potential incidentals or damages to the room during your stay. If no incidentals are charged to the room, this authorization will be released.
What is included in the Guest Amenity Fee?
Our daily Guest Amenity Fee of $25 plus tax includes the following - parking, tasting passport with complimentary tastings to over 20 local wineries, daily made-to-order breakfast, evening wine hour, seasonal dessert, access to garden area with fire pits, spa, hot tub, and use of Tesla Charging Station.
What is your Best Rate Guarantee?
Our Best Rate Guarantee provides our guests with the peace of mind that they're getting the best rate available. If you find a better rate on another site for the same date(s) and room type, we'll match that rate and you'll also get a bottle of wine, on us!
What are the terms and conditions of your Best Rate Guarantee?
Claims will only be accepted if the dates of the stay, room type, rate plan, and policies are identical to the rate available on our site.
Our Best Rate Guarantee does not apply to all-inclusive packages.
If the competing rate is in a different currency than the rate available on our site, the competing rate will be converted to the same currency we have published (U.S. Dollars) using the exchange rate in place at the time of the initial reservation.
Santa Ynez Inn reserves the right to qualify any Best Rate Guarantee claim and whether it meets the terms and conditions outlined.
How can I submit a claim?
To submit a claim, please contact our front desk at 805.688.5588 or email us at firstname.lastname@example.org. Our staff will then verify if the rate is eligible for our Best Rate Guarantee.
Where can I park and is there a fee?
Self-parking available on-site along with a Tesla Charging Station. Parking fees and use of the charging station are covered by the Guest Amenity Fee.
Do you have rollaway beds available if I need an extra bed?
We have a limited rollaway beds available for a nightly fee. Please call ahead of your arrival to request one. We will do our best to accommodate your needs.
Are there ADA rooms available?
The inn offers a Classic ADA King room. Please call our front desk to ensure we have availability for your dates prior to booking.
Do you have any smoking rooms?
Santa Ynez Inn is a 100% smoke-free property. Anyone identified as smoking in the rooms will be charged a $250 fee.
Is room service available?
We currently limit room service to breakfast only.
Do you have a Lost & Found?
Anything lost or left behind will be taken to either our front desk or housekeeping department and held for a limited amount of time. Please contact us at 805.688.5588 if you lost or left behind something during your visit.
Is there a taxi service in the area?
Transportation services such as Uber, Uber Wine, and taxis are available in the Santa Ynez Valley. For assistance, our front desk is more than happy to help.
Can I have a package sent to the hotel?
Packages can be sent to guests via our address: 3627 Sagunto Street, Santa Ynez, CA 93460. Please note: "Attention to ‘Front Desk’" and have your full name, reservation confirmation number, and phone number clearly listed on the package. Packages can be sent via UPS or FedEx. We do not receive mail from USPS.